EMC Italy: Virtual Showroom and Remote Support
Upcoming National and International Fairs where EMC Metal will be present
April 4, 2022
Benefits of Automatic Metal Deburring - EMC Italy
April 4, 2023
How does EMC Italy support those who have already chosen one of our machines and those who are considering getting one?
By taking advantage of modern digital tools we are able to provide a virtual experience through our Metal and Wood Showrooms to view the information about each individual machinewhile customers can rely on our online a dedicated online After Sales Service..
Discover our metal and woodworking machines
The website features the EMC Metal Virtual Showroom and the EMC Wood Virtual Showroom with which you can consult and choose the most suitable machine for your needs. Visually you can get an overview of the machining operations and the wood and metalworking machines that perform that type of action.. Furthermore, by clicking on each machine and each machining operation you can examine further information such as technical characteristics and additional components.
Comprehensive after-sales service
Today 9 out of 10 customers use our augmented reality after-sales service, spare parts and training. Thanks to Acty, an augmented reality software, it is possible to receive remote assistance in a short time and with maximum efficiency.The classic "machine status" can be seen thanks to a device that, if connected to the customer's company network, allows the parent company to monitor the work status and any errors/alarms. EMC virtual assistance guarantees:
- Reducing downtime
- Fewer on-site interventions
- Simplification of control operations
The rapid supply of spare parts is also ensured by a special automated warehouse in which all spare parts are stored. But EMC's After Sales also includes training and updating of operators EMC's After Sales also includes on-site training and refresher courses for operators by our own specialist technicians, so that we can provide all-round support.
