Serving every customer
EMC SERVICE takes care of the relationship with the customer in order to guarantee constant support, improving the products and services in relation to the requested needs.
- Training for technicians in the production plant, dealer and at the end customer.
- Installation and start-up of individual machines and systems
- Scheduled machinemaintenance and overhaul
- Software upgrade
- Remote assistance for diagnostics
- Documentation for spare parts - spare part 3D
- Spare parts and implementation kits for each machine model
- Capillarydistribution on a worldwide network through the main couriers DHL, TNT, GLS
- Optimised management time and continuous control thanks to the online platform for ticket creation (real-time tracking of each individual request)
Customer satisfaction our goal