Serving every customer

EMC SERVICE takes care of the relationship with the customer in order to guarantee constant support, improving the products and services in relation to the requested needs.

  • Training for technicians in the production plant, dealer and at the end customer.
  • Installation and start-up of individual machines and systems
  • Scheduled machinemaintenance and overhaul
  • Software upgrade
  • Remote assistance for diagnostics
  • Documentation for spare parts - spare part 3D
  • Spare parts and implementation kits for each machine model
  • Capillarydistribution on a worldwide network through the main couriers DHL, TNT, GLS
  • Optimised management time and continuous control thanks to the online platform for ticket creation (real-time tracking of each individual request)

Customer satisfaction our goal