TO EVERY CUSTOMER SERVICE
EMC SERVICE takes care of the relationship with the customer in order to guarantee constant support, improving the products and services in relation to requirements.
• Training for technicians in EMC production facilities, dealer or at end customer plant.
• Installation and start-up of individual machines and automatic systems
• Scheduled programmed maintenance and recondition of machine
• Software upgrade
• Remote assistance for diagnostics (Tele-service)
• Spare parts documentation in 3D
• Spare parts and implemented kits for each machine model
• Widespread distribution worldwide through the main couriers DHL, TNT, GLS
• Management time optimized and in continuous control thanks to the online platform for ticket creation (traceability of each single request in real time)
To open an assistance request, just write to [email protected] A specialized team will attend customer in a short time for every type of requested.
Customer satisfacion is our goal