To every customer service
EMC SERVICE takes care of the relationship with the customer in order to guarantee constant support, improving the products and services in relation to requirements
- Training for technicians in EMC production facilities, dealer or at end customer plant
- Installation and start-up of individual machines and automatic systems
- Scheduled programmed maintenance and recondition of machine
- Software upgrade
- Remote assistance for diagnostics (Tele-service)
- Spare parts documentation in 3D
- Spare parts and implemented kits for each machine model
- Widespread distribution worldwide through the main couriers DHL, TNT, GLS
- Management time optimized and in continuous control thanks to the online platform for ticket creation (traceability of each single request in real time)
Customer satisfaction is our goal
