Services

To every customer service

EMC SERVICE takes care of the relationship with the customer in order to guarantee constant support, improving the products and services in relation to requirements

  • Training for technicians in EMC production facilities, dealer or at end customer plant
  • Installation and start-up of individual machines and automatic systems
  • Scheduled programmed maintenance and recondition of machine
  • Software upgrade
  • Remote assistance for diagnostics (Tele-service)
  • Spare parts documentation in 3D
  • Spare parts and implemented kits for each machine model
  • Widespread distribution worldwide through the main couriers DHL, TNT, GLS
  • Management time optimized and in continuous control thanks to the online platform for ticket creation (traceability of each single request in real time)

Customer satisfaction is our goal

Wood Division